Liberty Mutual
INSURANCE
Liberty Mutual
COMMERCIAL. INSURANCE. SOLUTIONS
LIBERTY MUTUAL GROUP
IN TIMES OF CRISIS, WE’RE HERE FOR YOU
Complaints What we need from you
You'll need:
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Your name and contact details
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Your policy number
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Your claim number (if applicable)
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A brief description of the problem
You can send your complaint to us via:
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An email to complaints@Insuranceservicesgroup.com, or
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A phone call on +16042568566 (if you'd prefer to talk to us)
We will acknowledge your complaint within 24 hours, and over a period of 10 working days we will:
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Evaluate
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Investigate, and
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Assess
your complaint.
Within 30 working days of us receiving your complaint, you will receive:
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a final resolution, and
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outcome
to your complaint.
At the end of this process ,a letter will be sent informing you of our decision and the reasons for it.
The letter will also outline our options for internal or external resolution if you are still not satisfied.
You can download the disputes policy here.
CONTACT DETAILS
For assistance in the filing of a valid claims complaint, The office for Short-Term Insurance may be contacted on:
+16042568566 or complaints@Insuranceservicesgroup.com
We are members of the ITRI for Short Term Insurance and abide by the rulings of that office.
